{"id":143,"date":"2016-05-04T15:04:41","date_gmt":"2016-05-04T13:04:41","guid":{"rendered":"http:\/\/vm-bioinfo-wp.toulouse.inra.fr\/?page_id=143"},"modified":"2026-09-21T06:24:38","modified_gmt":"2026-09-21T04:24:38","slug":"support","status":"publish","type":"page","link":"https:\/\/bioinfo.genotoul.fr\/index.php\/ask-for\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>After you have checked that the answer to your question is not in the <a href=\"https:\/\/bioinfo.genotoul.fr\/index.php\/faq\/\">FAQ<\/a> or in slides of <a href=\"https:\/\/bioinfo.genotoul.fr\/index.php\/faq\/self_training_faq\/\">our trainings<\/a>, please fill the following form or send an email to support.bioinfo.genotoul(at)inrae.fr for your support request.<\/p>\n<p>&nbsp;<\/p>\n<div class='fluentform ff-default fluentform_wrapper_6 ffs_default_wrap'><form data-form_id=\"6\" id=\"fluentform_6\" class=\"frm-fluent-form fluent_form_6 ff-el-form-top ff_form_instance_6_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_6_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Support Form<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='143' \/><input type=\"hidden\" id=\"_fluentform_6_fluentformnonce\" name=\"_fluentform_6_fluentformnonce\" value=\"f82bea0236\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/143\" \/><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-6_1\" >Fields marked with an <span style=\"color:#EE0000\">* <\/span> are required<\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-6_2\" ><br><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2  '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_subject' aria-label=\"Subject\">Subject<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject\" class=\"ff-el-form-control\" id=\"ff_6_subject\" data-name=\"subject\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_email' aria-label=\"Email (professional only: NO name@gmail.com)\">Email (professional only: NO name@gmail.com)<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" class=\"ff-el-form-control\" id=\"ff_6_email\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='' aria-label=\"Does your request relate to a job problem ?\">Does your request relate to a job problem ?<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check'><label class='ff-el-form-check-label' for=relate_to_a_job_problem_b2ae7a0cd4e335a22203b3dfd68e48eb><input  name=\"relate_to_a_job_problem[]\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" type=\"checkbox\" data-name=\"relate_to_a_job_problem\" value=\"opt1383584\" data-calc_value=\"Yes\"  id='relate_to_a_job_problem_b2ae7a0cd4e335a22203b3dfd68e48eb' aria-label='Yes' aria-invalid='false' aria-required=false> <span>Yes<\/span><\/label><\/div><div class='ff-el-form-check'><label class='ff-el-form-check-label' for=relate_to_a_job_problem_11a1d75b95994d825c5ebd48d775ef13><input  name=\"relate_to_a_job_problem[]\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" type=\"checkbox\" data-name=\"relate_to_a_job_problem\" value=\"opt1494423\" data-calc_value=\"No\"  id='relate_to_a_job_problem_11a1d75b95994d825c5ebd48d775ef13' aria-label='No' aria-invalid='false' aria-required=false> <span>No<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-6_3\" >Please specify the following information :<\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_6_working_directory' aria-label=\"Working directory:\">Working directory:<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=false name=\"working_directory\" class=\"ff-el-form-control\" id=\"ff_6_working_directory\" rows=\"2\" cols=\"2\" data-name=\"working_directory\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_6_submission_command' aria-label=\"Submission command :\">Submission command :<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=false name=\"submission_command\" class=\"ff-el-form-control\" id=\"ff_6_submission_command\" rows=\"2\" cols=\"2\" data-name=\"submission_command\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_6_path_to_your_script' aria-label=\"Path to your script (if script submission) :\">Path to your script (if script submission) :<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=false name=\"path_to_your_script\" class=\"ff-el-form-control\" id=\"ff_6_path_to_your_script\" rows=\"2\" cols=\"2\" data-name=\"path_to_your_script\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_6_path_to_error_files' aria-label=\"Path to error files :\">Path to error files :<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=false name=\"path_to_error_files\" class=\"ff-el-form-control\" id=\"ff_6_path_to_error_files\" rows=\"2\" cols=\"2\" data-name=\"path_to_error_files\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_your_message' aria-label=\"Your message\">Your message<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=true name=\"your_message\" class=\"ff-el-form-control\" id=\"ff_6_your_message\" rows=\"5\" cols=\"2\" data-name=\"your_message\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_6_priority' aria-label=\"Priority\">Priority<\/label><\/div><div 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Policy&lt;\/a&gt;.' aria-invalid='false' aria-required=true> <span>I consent to the collection and storage of submitted data as outlined by the <a href=\"https:\/\/vm-genoword.toulouse.inrae.fr\/FAQ\/about-us\/legal\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a>.<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_sum' aria-label=\"Sum of 3+7+15=\">Sum of 3+7+15=<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"sum\" class=\"ff-el-form-control\" id=\"ff_6_sum\" data-name=\"sum\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-6_4\" ><hr><\/div><div class='ff-el-group ff-text-left  has-conditions ff_submit_btn_wrapper ff_submit_btn_wrapper_custom'><button class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style wpf_has_custom_css\" type=\"submit\" 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